Maintenance and Support 2011

Fenestrae is happy to introduce its new Global Sales Support (GSS) department.

The GSS team is responsible for the new Maintenance & Support Renewal approach in EMEA.

At Fenestrae’s headquarters in The Hague two dedicated persons will assist our Partners by actively supporting their renewal business. The target is to achieve a 100% renewal rate and to support our partners in achieving the renewals timely.

From now on (January 2011), Fenestrae will introduce new Maintenance & Support processes and procedures and starts standardizing the renewal procedure by:

• Sending out partner notification
• Sending out end user notification
• Actively calling end users

Overview Notification

Reports: Annual overview M&S renewals

Each partner receives an annual overview of partner-specific M&S renewals that will expire in the current year.

The new Renewal approach is more transparent and the way of communication is more professional and uniform to our Partner Network as well as our End Users.

If you need the help please contact your personal Account Manager or Fenestrae’s Global Sales Support.

You can contact Ilja Nesenberend or Halbe Jan van Pijkeren at GSS [at] fenestrae [dot] com or via phone +31 70 3015100

If you are a partner situated in the United States please contact Alicia Leverett at SalesUS [at] fenestrae [dot] com or via phone: +1 770-622-5445.