Unified Communications
Unified Communications is defined as is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech control with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). (Source: Wikipedia)
The large vendors in this area, like Microsoft, Cisco and Avaya focus mainly on voice, video, conferencing and presence information. Fenestrae extends their UC solutions with additional channels, adding sending and receiving of FAX, SMS and MMS messages from the desktop and any business application. This extended solution drives immediate Return On Investments (ROI) by offering:
Ease of use: No additional client software is required, allowing end-users to work with their existing user interface (Microsoft Outlook, Lotus Notes, etc immediately, avoiding extra costs in training, management and maintenance
Maximum synergy between multiple communication channels. For example: receive a fax, reply via email; receive email and forward as SMS, etcetera.
Support for virtualization and Fax-over-IP minimizes hardware investments. Fenestrae solutions are server–based and software–only, allowing for cost savings on hardware, energy, space and administration. Fenestrae also supports virtualization, allowing the software to run in your existing virtual server park.
Supports compliance and regulatory requirements with the extendable archiving module and digital signature functionalities. The integrated reporting module offers an accurate overview of what is sent and received when and by whom. Fenestrae will archive all message traffic into your own archiving system or into a separate database so it can be retrieved whenever necessary.
Reduced human latency in business processes: Unified Communications does not stop at the desktop. Integration into all types of business applications like SAP, SQL Reporting, BizTalk, Oracle and many more is
possible with the .Net Web Service, SMTP or Printer Queue interface.
Reliability: Fenestrae’s highly scalable solutions have proven to be reliable for enterprise-level companies worldwide. Support for High Availability and/or Network Load Balancing scenarios are available. Our solutions allow our customers to process millions of messages yearly.
