Your privacy is important to us. This privacy statement explains the personal data Fenestrae processes, how Fenestrae processes it, and for what purposes.
Fenestrae offers various products and services including on-premise software, online services and apps.
Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions Fenestrae has with you and the Fenestrae products & services listed below, as well as other Fenestrae products that display this statement.
Fenestrae collects data from you, through our interactions with you and through our products for a variety of purposes described below, including to operate effectively and provide you with the best experiences with our products. You provide some of this data directly, such as when you create an account, administer your organization’s licensing account, upload a document to our online services or apps, sign up for an account, or contact us for support. We get some of it by collecting data about your interactions, use, and experience with our products and communications.
We rely on a variety of legal reasons and permissions (sometimes called “legal bases”) to process data, including with your consent, a balancing of legitimate interests, necessity to enter into and perform contracts, and compliance with legal obligations, for a variety of purposes described below.
We can also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time and include:
You have choices when it comes to the technology you use and the data you share. When you are asked to provide personal data, you can decline. Many of our products require some personal data to operate and provide you with a service. If you choose not to provide data required to operate and provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use the data will not work for you.
The data we collect depends on the context of your interactions with Fenestrae and the choices you make (including your privacy settings), the products and features you use, your location, and applicable law.
The data we collect can include the following:
Name and contact data. Your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. Passwords, password hints, and similar security information used for authentication and account access.
Demographic data. Data about you such as your age, gender, country, and preferred language.
Payment data. Data to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
Subscription and licensing data. Information about your subscriptions, licenses, and other entitlements.
Interactions. Data about your use of Fenestrae products.
Other examples of interactions data include:
Fenestrae uses the data we collect to provide you good and functional solutions, we use data to:
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
For these purposes, we combine data we collect from different contexts (for example, from your use of two Fenestrae products).
Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made.
When we process personal data about you, we do so with your consent and/or as required to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of Fenestrae
More on the purposes of processing:
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send or upload a document to another service.
When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
In addition, we share personal data among Fenestrae-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Finally, we will retain, access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to do any of the following:
Please note that some of our products include links to or otherwise enable you to access products of third parties whose privacy practices differ from those of Fenestrae. If you provide personal data to any of those products, your data is governed by their privacy policies.
You can access and control your personal data that Fenestrae has obtained by contacting Fenestrae.
If Fenestrae obtained your consent to use your personal data, you can withdraw that consent at any time.
You can also object to or restrict the use of your personal data by Fenestrae. For example, you can object at any time to our use of your personal data:
You may have these rights under applicable laws, including the EU General Data Protection Regulation (GDPR), but we offer them regardless of your location. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law.
If your organization, such as your employer, school, or service provider, provides you with access to and is administering your use of Fenestrae products, contact your organization to learn more about how to access and control your personal data.
Your communications preferences
You can choose whether you wish to receive promotional communications from Fenestrae by email and telephone. If you receive promotional email messages from us and would like to opt out, you can do so by following the directions in that message.
When you use a browser, you can control your personal data using certain features. For example:
How to control cookies
Most web browsers automatically accept cookies but provide controls that allow you to block or delete them.
Certain features of Fenestrae products depend on cookies. If you choose to block cookies, you cannot sign in or use some of those features, and preferences that are dependent on cookies will be lost. If you choose to delete cookies, any settings and preferences controlled by those cookies, are deleted and will need to be recreated.
Fenestrae retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other legitimate purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types, the context of our interactions with you or your use of products, actual retention periods can vary significantly.
If you have a privacy concern, complaint, or question for Fenestrae please contact us by our contact details available at our website https://www.fenestrae.com/en/contact/. We will respond to questions or concerns within 30 days.